Policies & FAQs

FREQUENTLY ASKED QUESTIONS

Simple, transparent, and intentional.

ORDERS & PROCESS

How do custom commissions work?
Each commission begins with your idea, intention, or feeling. After purchase, you’ll be contacted to align on direction before the piece is created. Every work is developed individually and with care.

How long do commissions take?
Please allow 2–4 weeks for completion. Timelines may vary depending on the depth and complexity of the piece.

Can I request specific colors or themes?
Yes. You’re welcome to share preferences. Each piece is created with both your vision and my artistic interpretation in mind.

PRODUCTS

What is the difference between prints and commissions?
Prints are high-quality reproductions of original work.
Commissions are one-of-one pieces created specifically for you.

Are all pieces original?
All original works and commissions are created by hand. Prints are produced from these original pieces.

SHIPPING

Where do you ship?
Shipping is available within the United States and internationally.

How long does delivery take?
Orders typically arrive within 3–7 business days domestically and 7–21 business days internationally, after processing.

Will I receive tracking information?
Tracking details are provided once your order has shipped.

RETURNS & POLICIES

Do you accept returns or exchanges?
All sales are final due to the nature of the work.

What if my order arrives damaged?
If your item arrives damaged, please make contact within 48 hours of delivery with supporting images.

Can I cancel an order?
Orders may be canceled within 24 hours of purchase.

COMMISSIONS

Are custom pieces refundable?
Custom commissions are non-refundable once work has begun.

Can I request revisions?
Minor adjustments may be accommodated depending on the stage of the process.

SESSIONS

What are Creative Sessions?
Private, one-on-one sessions designed for clarity, expression, and creative alignment.

Who are these sessions for?
For those seeking direction, emotional clarity, or a deeper connection to their creative self.

CONTACT

For all inquiries, including custom work, collaborations or questions:

mixedxgold @mail.com

Response time is typically within 24–48 hours.

✨ MiXEDxGOLD is built on intention, care, and meaningful creation.
Every piece is designed to be experienced, not just owned.